Mothers helping mothers. One call at a time.Mothers helping mothers. One call at a time.

Calling

• Auto dialer

  Dials the next family on the list as soon as a call ends, skips wrong numbers and retries no-answers later. Champion mothers spend their time talking, not dialling.

• Incoming calls

  Mothers can call back on one number. The call goes to their own champion mother, or to anyone free if she is busy, with the family’s profile on screen.

• Call scheduling

  Book the next call at the time the mother says is best. Both get a reminder, and the call appears in the champion’s queue on time.

• Callbacks and retries

  Missed calls and “call me later” requests come back automatically, at a smarter time, until the family is reached.

• Masked numbers

  Champion mothers never see or keep a family’s real number, and families never see theirs. Calls go through the platform.

• Voice menu (IVR)

  When no one is free, mothers hear a message in their language and can choose a callback or a recorded activity.

Recording and AI

• Call recording, with consent

  Every call starts with spoken consent, recorded and logged. Recordings are stored safely in India and deleted on a set schedule.

• AI analysis of recordings

  Each recording is transcribed and translated. AI writes a summary, finds needs and flags, and fills in the child’s profile.

• Call quality scoring

  Calls are checked against the call guide: consent taken, reading check done, next call booked. Supervisors see scores, not just call counts.

• Listen, whisper, coach

  Supervisors can listen live, whisper advice to the champion, or pick calls for coaching with AI tips.

• Call guides on screen

  Step-by-step scripts for each kind of call, so a new champion mother sounds as confident as an old one.

• Red-flag alerts

  Words that suggest a child is at risk or out of school raise an alert to the right person, straight away.

Families and children

• Family profiles

  Parents, children, languages, best time to call, schools and past calls, all in one profile kept up to date by each call.

• Child assessments on the call

  Short oral checks in reading and maths, done with the child on the phone. Results go straight into the child’s record.

• Gaps and interventions

  The system finds what each child is missing and suggests the right activity, voice note or referral.

• Activities on WhatsApp

  Voice notes, picture cards and short videos sent to the family in their language after the call.

• Home visits and referrals

  When a call is not enough, a visit or a referral to the school, anganwadi or health worker is raised and tracked.

• SMS for basic phones

  Families without smartphones get reminders and activities by SMS or a recorded call.

Running the programme

• Live floor view

  See who is online, on a call, in wrap-up or on a break, and how each campaign is going, minute by minute.

• Campaigns

  Run call drives for a baseline, a missed-school list or a festival reminder, and track answers and outcomes.

• Hours and payouts

  Talk time and completed calls are counted for each champion mother, ready for honorariums.

• Training and badges

  Short lessons, practice calls and badges that grow champion mothers’ skills and pride.

• Works offline

  Notes and assessments are saved on the phone when the network drops, and sync later. Calls fall back to normal voice.

• Every language

  App, call guides, activities and AI transcripts in Hindi, English and major Indian languages.